Refund policy

Returns
Our policy lasts 14 days after delivery. If 14 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, the artwork must be undamaged and in the same condition that you received it.

Refunds are not applicable for: 
- Any item not in its original condition or that is damaged
- Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 21 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@marcuscallum.com.

Shipping
To return your product, you should mail your product to: 35 St Andrewgate, York, YO1 7BR, United Kingdom 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50 in value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.